Most Contactable Association Guarantee

When we say we want to be Australia's most accessible workers union, we mean it. Therefore, we guarantee a response to all frontline enquiries made by members within 24 business hours (public holidays excepted).

Don't think we're serious? If we fail to respond to your enquiry within 24 business hours, we will give you $25 off of your next member payment. Just let the hotline manager know.

In addition to the above, we host regular Zoom calls where members have direct access to their executive to answer any burning questions you may have. You may watch these Zoom recordings on your member dashboard.

Please note, our 24-hour guarantee:

• Applies exclusively to frontline contact made by members (ie calls, emails or live chats)
• Excludes public holidays and weekends
• Excludes contact made via social media
• Excludes contact made by non-members
• Excludes contact made from anonymous numbers or addresses
• Excludes bounced emails, emails that are marked as spam or emails that are malicious in nature
• Excludes contact that a reasonable person would consider to be the end of a conversation
• Excludes contact that is commercial in nature
• Is only redeemable once per 24-hour period
• To clarify, a single reply to multiple emails in a thread or a single email responding to multiple threads is considered a satisfactory response
• To avoid confusion, although we endeavour to respond to your enquiry in full as fast as possible, notification that your enquiry is being escalated for response is considered a valid response within the timeframe